Equipment Return Policy
ES&E Returns

This policy defines the conditions under which material may be returned to ES&E. By following this policy, customer returns and credits may be issued in a timely and efficient manner minimizing the handling costs. Our return policy applies to orders within 60 days of shipment to the customer and is subject to change without notice due to manufacturer return policy changes.

  1. Please contact ES&E to request a return merchandise number. Do not send material back without obtaining this RM number first. Failure to get prior approval before sending material back to ES&E could result in material being returned to the customer and credit being denied or delayed.

  2. Items normally stocked by ES&E can be returned provided the material is:
    • In the unmarked, original carton and in some cases the factory seal should not be broken
    • A current series
    • Not damaged or power applied
    • All manuals and installation instructions must be returned with the product
      *Material is subject to a restocking charge upon inspection by ES&E. In addition to a restocking fee, a testing fee may also apply to some returned items.

  3. Non-stock items, items shipped directly from the manufacturer, or large quantities will be subject to the manufacturers terms and conditions for return of material. This may include a restocking charge and/or a testing fee, as well as freight.

  4. ES&E RM numbers are valid for 30 days. If material has not been returned or ready for pick up by ES&E prior to 30 days after the RM has been entered, then the RM will be cancelled.

  5. Other than ES&E errors, customers are responsible for insuring that material is returned to ES&E within this 30-day period.

  6. Issuance for an RM number and acceptance of returned material does not guarantee a credit, so credits should not be taken on account. Credit will be issued to the customer once material is deemed returnable to ES&E inventory, or the manufacturer issues credit to ES&E.

  7. Contact ES&E for the return of defective or warranty products as these policies vary by manufacturer.
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