Please contact ES&E to request a return merchandise number. Do not send the material back without obtaining this RM number first. Failure to get prior approval before sending material back to ES&E could result in the material being returned to the customer and credit being denied or delayed.
Items normally stocked by ES&E can be returned, provided the material is:
- In the unmarked, original carton and in some cases, the factory seal should not be broken
- A current series
- Not damaged or power applied
- Complete with all manuals and installation instructions included with the product
Material is subject to a restocking charge upon inspection by ES&E. In addition to a restocking fee, a testing fee may also apply to some returned items.
Non-stock items, items shipped directly from the manufacturer, or large quantities will be subject to the manufacturer's terms and conditions for material return. This may include a restocking charge and/or a testing fee, as well as freight.
ES&E RM numbers are valid for 30 days. If the material has not been returned or is ready for pick up by ES&E 30 days after the RM has been entered, then the RM will be canceled.
Other than ES&E errors, customers are responsible for ensuring that material is returned to ES&E within this 30-day period.
Issuance of an RM number and acceptance of returned material does not guarantee a credit, so credits should not be taken on account. Credit will be issued to the customer once the material is deemed returnable to ES&E inventory or the manufacturer issues credit to ES&E.
Contact ES&E for the return of defective or warranty products as these policies vary by manufacturer.