TechConnect Support
Smarter Support to Keep You Running
Smarter Support to Keep You Running
When unplanned downtime strikes, you need answers fast. TechConnect Support gives you 24/7 access to Rockwell Automation experts, advanced troubleshooting tools, and the latest digital technologies to keep your production moving smoothly.
What Is TechConnect?
TechConnect is Rockwell Automation’s premium support program, designed to deliver the help you need—when and how you need it. With TechConnect, your team is empowered to solve problems faster, stay up to date with software, and reduce unplanned downtime.
Key Benefits:
- 24/7 Expert Access Connect to Rockwell Automation's technical support specialists anytime for rapid, reliable solutions.
- Faster Problem Resolution Get step-by-step guidance, live troubleshooting, and proven solutions to minimize downtime.
- Live Video Support Collaborate in real time with remote support experts through live video sessions for faster, clearer issue resolution.
- Software Updates and Downloads Stay current with the latest firmware and software, reducing compatibility issues and improving system performance.
- Advanced Digital Tools Leverage powerful technologies like augmented reality for guided maintenance, training, and troubleshooting.
Who Should Use TechConnect?
TechConnect is perfect for manufacturers and industrial operators who:
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Need fast, reliable support to reduce downtime.
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Want 24/7 access to expert help without waiting for on-site visits.
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Value staying current with software and firmware updates.
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Are looking to empower their teams with cutting-edge troubleshooting tools.
How to Contact Technical Support
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Phone Support: Immediately address issues with phone support. Customers can reach Technical Support teams by either using the main phone numbers of (TOLL FREE) 1-888-382-1583 or 1-440-646-3434. Once you call in, input your authorization number for support entitlement.
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Chat Live: Visit Knowledgebase to chat live with Tech Support engineers at rockwellautomation.custhelp.com
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Forums: See what your peers are saying, ask and answer questions, and network with other industry professionals. Visit the Knowledgebase to chat with one of our many forums.
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Submit a Question/Email: When you don’t need an answer right away, submit a question via email to one of Rockwell’s Technical Support Engineers. Visit the Knowledgebase to submit a question.
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Live View: Share a real-time view of what you’re seeing directly with our technical experts. This capability requires the user to download the Vuforia Chalk app on their mobile device and create a free account using their email address. When calling TechConnect for support, our technical experts will share a code that can be used to unlock all Vuforia Chalk features without a license. This will enable a realtime view using your device’s camera to assist in articulating the issue and expedite the troubleshooting process