TechConnectIQ Support

TechConnectIQ℠ Support is Rockwell Automation’s modernized support experience, bringing digital tools, technical expertise, software maintenance, and workforce enablement together through one connected experience. It is designed to make support easier to understand, manage, and access.

What Is TechConnectIQ Support?

TechConnectIQ builds on Rockwell Automation’s TechConnect support offering with a more streamlined, digitally enabled approach to technical support.

Through myRockwellAutomation, users can access support information, search technical resources, manage software and services, and connect directly with Rockwell Automation technical experts. Depending on the selected support level, capabilities can include 24/7 real-time support, scheduled callbacks, Live View Support™, software maintenance, priority access, and more.

What’s Changing with TechConnectIQ?

A Simpler Support Structure

TechConnectIQ simplifies how Rockwell Automation support is organized and managed.

Three Support Levels

Choose the level of support that best fits your operational needs:

✓ Basic – Digital support resources, software maintenance, firmware updates, and Digital Assist Library.

✓ Standard – Builds on Basic with 24/7 real-time support, Scheduled Callback, Live View Support™, and additional software maintenance capabilities.

✓ Professional – Adds priority support, access to consultant-level engineers, and workforce assessment tools.

From 20 Product Families to Just 3

Another major change is a simplified product-family structure. Instead of navigating numerous legacy TechConnect support families, TechConnectIQ organizes coverage into three streamlined families:

✓ Control & Design
✓ Operations & Information
✓ Legacy

This makes it easier to understand what is covered and manage your support agreement. Coverage is not reduced—the structure is simply easier to understand, manage, and navigate.

Key Benefits:

• 24/7 Expert Access: Connect to Rockwell Automation's technical support specialists anytime for rapid, reliable solutions.
• Faster Problem Resolution: Get step-by-step guidance, live troubleshooting, and proven solutions to minimize downtime.
• Click-to-Connect & Scheduled Callback: Connect with technical experts in a way that fits your schedule.
• Modern Troubleshooting Tools: Leverage Digital Assist Library, augmented reality, and Live View Support™ to help troubleshoot and maintain equipment.
• Software & Firmware Support: Keep covered technologies current with software maintenance and eligible firmware updates.
•  Greater Visibility Use myRockwellAutomation to view software, entitlements, support resources, and support activity. 

Who Should Use TechConnect?

TechConnectIQ Support is designed for organizations using Rockwell Automation hardware and software that want to:

• Reduce the risk and impact of unplanned downtime

• Resolve technical issues faster

• Supplement internal engineering and maintenance expertise

• Keep software and firmware current

• Improve workforce troubleshooting capabilities
• Simplify how technical support is accessed and managed

How to Access TechConnectIQ Support

TechConnectIQ Support makes it easier to find answers, manage your support resources, and connect with Rockwell Automation technical experts through myRockwellAutomation.

1. Online Support: Access technical resources, search the Knowledgebase, manage support information, and submit support requests through myRockwellAutomation.

2. 24/7 Technical Support: Standard and Professional support levels provide access to 24/7 real-time support from experienced Rockwell Automation technical specialists. 

3. Click-to-Connect & Scheduled Callback: Connect directly with technical experts or schedule a callback for non-critical issues at a time that works for you. 

4. Live View Support™: Share a live video view with Rockwell Automation technical experts and use augmented-reality annotations to help communicate and troubleshoot issues more effectively.